Searching for a new instrument or bow can at times become an overwhelming experience. At Robertson & Sons, we work diligently to ensure that your search is as smooth and efficient as possible. Our sales staff is experienced in performing as well as teaching and will listen carefully to your requests when assisting in your search for the perfect sound.
If you are unable to make a trip to Albuquerque or visit us at one of our out-of-state sales expos, instruments and bows can be shipped to you via UPS, FedEx or Southwest Air Cargo for an in-home evaluation. For instruments over $1000, we cover the expense of shipping to you. We provide full insurance coverage for the approval period. You are required to pay the return shipping cost for what you do not purchase. The approval period is one week which begins on the day you receive the shipment. Please call a member of our Sales Team to set up an approval shipment.
All instruments and bows received on approval that will not be purchased should be returned to Robertson & Sons by the same shipping method used to send them to you. Our shipping methods include UPS, FedEx and Southwest Air Cargo. It is not necessary to purchase any additional insurance for instruments or bows owned by us as they are covered under our policy until purchased. Given the high-value and rare nature of most of our products, please don't hesitate to call our office for further instructions regarding the return shipping process.
Download our complete Approval Instructions here.
Download our Shipping Instructions here for a checklist on how to pack and ship your instruments correctly.
View our Shipping and Packing Videos here.
Call Shipping Manager Angelo de Jesus at 1-800-284-6546 if you have specific questions.
If you are shipping your rental instrument back to us, you must insure your instrument for the full purchase amount. Call our office to get the exact value. Please ship your rental instrument through UPS Ground. DO NOT send your instrument back through the US Mail.
