Approval Process

Instrument Approval Program

Searching for a new instrument or bow can at times become an overwhelming experience. At Robertson & Sons, we work diligently to ensure that your search be as smooth and relaxed as possible. Our sales staff is experienced in performing as well as teaching and will listen carefully to your requests when assisting in your search for the perfect sound.

In the event that you are unable to make a trip to Albuquerque, instruments and bows can be shipped to you via UPS or Air Freight for your evaluation. In most cases, we can cover the expense of shipping to you. We provide full coverage insurance for the approval period but require that you pay the return shipping cost for what you do not purchase. Approvals for any of our instruments or bows are for one week. Call our Sales Team anytime to set up an appointment.

Shipping Instructions

RENTALS

If you are shipping your rental instrument back to us, please make sure to insure your instrument for the full purchase amount. Call our office to get the exact value. 

Please ship your rental instrument through UPS Ground. DO NOT send your instrument back through the US Mail. You may download our Shipping Instructions for a checklist on how to pack and ship your instruments correctly. Call or email our Rental Coordinator, Sharon Moreland, if you have specific questions about your account.

APPROVALS

All cellos on Approval must be insured when shipping back to our shop. You will need to insure the instrument(s) for the full value; please refer to your Approval contract or call our office for the exact dollar amount. If you are shipping back a violin, viola, or bass, you do not need to insure your package when shipping back to us.

Approvals should be shipped back through UPS 2-Day or Fed-EX 2-Day Shipping.

Sales Staff

Get to know our Sales team here